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M & M Heating & Plumbing - Privacy Policy

This privacy policy explains how we protect and use information that you may pass over to us when you use this website, or when you contact us by email or telephone.

Access to Your Information

You may request at any time, any information held about you, either before or after completing a plumbing/heating project for you. Please do so in writing, telephone or by email. There is no charge to you for requesting this information, and we will provide it within a week of you requesting it.

If you have previously agreed with us to use your company name for direct marketing purposes, you may change your mind at any point by telephone or by emailing us at our email address.


Many websites use various systems to help us see how people use the site. Some use 'cookies' which are small text files placed on your computer, to collect standard visitor information. The information generated by the cookies about your use of the website 'including IP address' is sometimes accessed.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Although if you select to refuse, you may be unable to access certain parts of our website.

Your information

Any data taken out of our premises for on site visits is password protected. Any paperwork taken out of the premises for on site visits, is returned to the premises at the earliest opportunity for correct safe keeping.


We have procedures in place to deal with any suspected data theft and will notify you and the regulator of any suspected theft, where legally required to do so at that particular time.


We are committed to ensuring that your information is secure. To prevent unauthorised access, we have efficient procedures in place to protect the information we collect online.

Your details will never be distributed to other parties without your permission or unless we are required to do so by law... We may use your personal information to send you promotional information about third parties which may be of interest to you.

We may collect some of the following information -

• Telephone number / email address

• Your name and address

• Your company name 'if applicable'

• Details and information of services you have received from us

Credit Cards

We do not store either electronically or on paper, any of your credit card details - most our customers pay either directly into our bank or by online payment, and still many choose to pay by cheque.

Any customer information taken out of our premises electronically is password protected.

We may use your data for marketing purposes. In these limited occasions where your consent is required, you have the right to withdraw your consent for processing this specific purpose.

Changes to This Policy

We may update this policy at any time to reflect any change regarding data protection laws. At the present time of you visiting our website, all details are up to date.

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